Terms and Conditions

TERMINATION-CANCELLATION POLICY:

Termination is only valid if the customer chooses to purchase the equipment outright from the respective leasing company. It is the responsibility of the account holder to notify Global Data Technologies of cancellation via email. Those can be sent to service@gdtnow.com with the subject line reading, “Cancellation of Service” followed by the respective businesses name. Returning hardware, transferring numbers away, or the stopping of payment does not constitute notification of cancellation. Global Data Technologies reserves the right to hold the business numbers until both the leased equipment is paid in full, to the respective leasing company, and the service agreement comes to term with Global Data Technologies. For customers who cancel service within an active service term, the following charges will apply:

Cancellations within 72 hours of order placement (initial quote signed) will not be subject to penalty. Cancellations requested before the installation or activation date and after 72 hours from the initial order placement will be subject to a processing fee. There are no associated penalties for orders canceled by Global Data Technologies due to technical issues or funding issues.
If termination occurs during the term of the agreement, you shall be liable for (a) all outstanding nonrecurring fees plus (b) 100% of the Monthly Fees for each month, if any, remaining in the Initial term owed to the leasing company, plus (c) the remaining amount owed on the service contract with Global Data Technologies.
If termination occurs after the initial term with the respective leasing company, you should be liable for (a) all outstanding nonrecurring fees, plus (b) 100% of the current month's service charge.

All customers terminated for any reason are liable for any and all outstanding funds due to Global Data Technologies at the time of service termination, including but not limited to rendered service, hardware, and installation fees.

Accurate Location for 911 Calls

What It Means: When someone calls 911, the system must provide the exact location (e.g., building address, floor, room) to emergency services.

Law: FCC rules require VoIP systems to provide a “dispatchable location” for 911 calls (47 CFR § 9.11; RAY BAUM’S Act, 2021/2022). NENA i3 standards ensure real-time location data.

Why It Matters: Incorrect locations can delay responders by as much as 30%, risking lives, especially in schools with vulnerable children.

Direct Callback from 911

What It Means: If 911 calls back, the call must reach the phone that dialed 911.

Law: FCC mandates VoIP systems send the caller’s phone number (Automatic Number Identification) for callbacks (47 CFR § 9.11(b)(2)(ii)).

Why It Matters: Responders need to reach the caller for updates, critical in chaotic emergencies.

System Must Notify Safety Team When 911 Is Called

What It Means: A 911 call instantly alerts your security team (e.g., via text or email) with the caller’s location and number.

Law: FCC’s Kari’s Law requires multi-line systems (MLTS) like VoIP to notify a central point during 911 calls (47 CFR § 9.16, effective 2020).

Why It Matters: Schools can assist responders or manage the crisis internally.

Single Button 911 Alerting

What It Means: A designated button on an organization’s VoIP phone system initiates a 911 call, simultaneously sending the caller’s exact location (e.g., building, floor, office) and notifying the on-site safety team with a single press. Unlike cell phone apps, which require unlocking the phone, navigating menus, and tapping small icons, this feature is simple and immediate.

Best Practice: No law mandates single button 911 alerting, but it is recommended to enhance emergency response capabilities.

Why It Matters: In high-stress situations, fine motor skills—such as those needed to unlock a phone, locate an app, or tap small icons—are often impaired due to adrenaline surges, panic, or fear. A single button on a desk phone outperforms cell phone apps by reducing response time, ensuring accurate location data, and enabling instant team notification, significantly enhancing safety in county facilities.

Additional Safety Features

Safety Apps
What It Means: The system works with apps to alert employees, first responders, and students during emergencies.
Best Practice: No law requires this, but it supports FCC-1976-A1 by improving communication (47 CFR § 9.16).
Why It Matters: Alerts help staff evacuate or stay safe, crucial for schools.

Automated Door Locks
What It Means: The system locks doors or opens them for responders during a 911 call, integrated into designated phones.
Best Practice: No law requires this, but it significantly increases safety.
Why It Matters: Locking doors protects against threats; opening them aids responders.

Broadcast Emergency Announcements
What It Means: The system connects to intercoms for clear announcements (e.g., “Lockdown now”) during emergencies.
Best Practice: No law mandates this, but it enhances safety.
Why It Matters: Announcements alert and guide staff and students in schools or large buildings.

Effective Call Recording
Best Practice: No law mandates this, but it enhances safety.
Why It Matters: The ability to keep records of threats and discussions is critical for safe environments.

Call Tracing
Best Practice: No law mandates this, but it enhances safety.
Why It Matters: Enables an organization to immediately identify the credentials of a call in real-time in the event of threats of violence or destruction, such as bomb threats.